Terugbetalingsbeleid

Key information

How many days to return the goods and get the refund. Is there a cancellation fee?

60 days to return a belt for a refund
60 days to return a cream, on the sliding scale below
1 to 3 business days to get your money back once we have inspected the return
Return shipping is paid by the customer, except on a faulty item or our error
A 15 percent restocking fee applies to belts that have been opened

At HomeReachLifestyle we want you to be able to judge the product properly before you decide. Our 60 day money back guarantee, and the terms that come with it, are set out below. Please read this before starting a return.

60 Day Money Back Guarantee

If you are not completely satisfied with your ThermaLight360 belt you may return it within 60 days of receiving it.

We give you 60 days on purpose. The process the belt supports takes six to eight weeks, and we would rather you had the time to judge it properly than rush the decision.

ThermaLight360 Belts

To be eligible, the belt must be returned within 60 days of the delivery date, in its original packaging with all accessories, manuals and documentation, with proof of purchase, and authorised by our support team before you ship it.

A belt returned sealed and unopened is refunded in full.
A belt that has been opened is refunded less a 15 percent restocking fee.
A belt that is faulty or damaged on arrival is replaced free. There is no fee, no return shipping, and nothing to send back.

Return shipping is paid by the customer and is not refundable. The exception is a faulty item, a damaged item, or an error on our side, where we cover everything.

Skin Tightening Cream

Skincare is handled on a sliding scale, because a cream loses value from the moment it is opened and cannot be returned to our supplier once the seal is broken.

Unopened and sealed, at any point inside 60 days: credited at full value.
Gently used, within 30 days of delivery: credited at full value.
Gently used, between day 31 and day 60: credited at 50 percent of the value.
Heavily used or empty: not eligible.

Cream refunds are issued as store credit rather than back to the card. Creams are returned to a different address from belts, so please contact us before sending anything. One cream refund per customer in any 12 month period.

Skin Recovery Bundle

If you return the belt from a bundle, the belt terms above govern that part of the refund and the cream is assessed separately on the cream scale. The cream is credited at the price paid for it inside the bundle, not at its standalone price.

How to Start a Return

1. Email our customer support team at support@homereachlifestyle.com with your order number, before you send anything.
2. If you are returning a belt, send us one photo of it powered on. That tells us whether this is a return or a free warranty replacement, and those are handled very differently.
3. We will issue a return authorisation number and the correct return address for what you are sending.
4. Pack the item securely in its original packaging, write the authorisation number on the outside, and ship it.

Please do not return items to the address printed on the product packaging. Only use the return address our support team gives you, because the correct address depends on what you are sending back. Packages sent without an authorisation number may be refused or delayed. If a return is not approved, return shipping remains the customer's responsibility.

Damages and Issues

Please inspect your order when it arrives and contact us immediately if an item is faulty, damaged, or not what you ordered.

Every belt carries a 1 year warranty, included with every purchase. If your belt is faulty, please do not ship it back. Send two photos instead, one of the belt powered on so we can see which section is not lighting, and one of the power supply where it connects. We will ship a replacement at our cost.

International Returns

The same 60 day window applies to belts and to creams in Canada, the United Kingdom and Australia. Return shipping is paid by the customer. The 15 percent restocking fee applies to opened belts as above. Original customs duties and taxes are not refundable.

Lost or Stolen Packages

HomeReachLifestyle is not responsible for lost or stolen packages after delivery is confirmed by the carrier.

We can only process refunds or replacements for lost or stolen packages if our optional Extended Warranty or Package Protection was purchased at checkout.

If you did not purchase this protection, we recommend contacting your local postal service, filing a theft report, and checking with household members or neighbours.

Refunds

Once your return is received and inspected we will email you to confirm we have it, and to tell you whether the refund is approved. Belt refunds are credited to your original payment method within 1 to 3 business days. Cream refunds are issued as store credit.

Exceptions, Non Returnable Goods

Gift cards
Personalised or custom made items
Creams that are heavily used or empty
Items damaged by misuse or normal wear

If you have any questions or concerns about this policy or a specific order, please contact our customer support team. We are here to help.

Support

Email: support@homereachlifestyle.com
Address: HomeReachLifestyle, 2300 Lakeview Parkway, Suite 700, Alpharetta, Georgia, 30009, United States of America