Return Policy and Satisfaction Guarantee

60-Day Money Back Guarantee

If you are not completely satisfied with your ThermaLight360 belt, you may return it within 60 days of receiving it.

We give you 60 days on purpose. The process the belt supports takes six to eight weeks, and we would rather you had the time to judge it properly than rush a decision.

ThermaLight360 belts: 60 days. Full refund if unopened. A 15% restocking fee applies to belts that have been opened.
Skin-Tightening Cream: a full refund if it is unopened and returned within 30 days. After 30 days, or if it has been opened, store credit.
Return shipping: paid by the customer, except on a faulty item or our error.
Refunds processed: 1–3 business days after inspection.

ThermaLight360 Belts

To be eligible, the belt must be:

Returned within 60 days of the delivery date
In the original packaging, with all accessories, manuals and documentation
Accompanied by proof of purchase or your order confirmation
Authorised by our support team before you ship it

Condition	What you get back
Sealed and unopened	Full refund of the purchase price
Opened	Purchase price less a 15% restocking fee
Faulty or damaged on arrival	Free replacement. No fee, no return shipping, nothing to send back.

Return shipping is paid by the customer and is not refundable. This is standard for devices in this category. We would rather put the money into the length of the guarantee, which is one of the longest available anywhere, than into postage.

Skin-Tightening Cream

Skincare is handled differently to devices, because a cream loses value from the moment it is opened and cannot be returned to our supplier once the seal is broken.

Condition	When	What you get back
Unopened and sealed	Within 30 days of delivery	Full refund, to your original payment method
Unopened and sealed	Day 31 to day 60	50% of the value, as store credit
Opened but only lightly used	Any time inside 60 days	50% of the value, as store credit
Heavily used or empty	Any time	Not eligible

A full cash refund on a cream is only available if it is unopened and inside 30 days. Everything else inside the 60 days is store credit.
Creams return to a different address from belts. Contact us first and we will give you the right one for what you are sending.
One cream refund per customer in any 12-month period.

Skin Recovery Bundle

If you return the belt from a bundle, the belt’s terms above govern that part of the refund, and the cream is assessed separately on the cream scale. The cream is credited at the price paid for it inside the bundle, not at its standalone price.

How to Start a Return

Email our customer support team at support@homereachlifestyle.com with your order number, before you send anything.
For a belt, send us one photo of it powered on. That tells us whether this is a return or a free warranty replacement, and those are handled very differently.
We issue a return authorisation number and the correct return address for what you are sending.
Pack the item securely in its original packaging, write the authorisation number on the outside, and ship it.

Important

DO NOT return items to the address printed on the product packaging.
ONLY use the return address our support team gives you. The correct address depends on what you are sending back, and creams do not go to the same place as belts.
Include your return authorisation number on the package.
Packages sent without authorisation may be refused or delayed.
If a return is not approved, return shipping remains the customer’s responsibility.

Damaged or Defective Items

Every belt carries a 1-year warranty, included with every purchase.

If your belt is faulty, please do not ship it back to us. Send two photos instead: one of the belt powered on so we can see which section is not lighting, and one of the power supply where it connects. We ship a replacement at our cost. There is no restocking fee and no return shipping on a faulty unit.

International Returns (Canada, UK, Australia)

The same 60-day window applies to belts, and the same cream terms apply to creams
Return shipping is paid by the customer
The 15% restocking fee applies to opened belts, as above
Original customs duties and taxes are non-refundable

Non-Returnable Items

Gift cards
Personalised or custom-made items
Creams that are heavily used or empty
Items damaged by misuse or normal wear

Refund Processing

Refunds are processed within 1–3 business days after we receive and inspect the return
Belt refunds are credited to the original payment method
Cream refunds are credited to the original payment method only when the cream is unopened and inside 30 days. Otherwise they are issued as store credit.
You will receive an email confirmation when the refund is processed

Lost or Stolen Packages

HomeReach Lifestyle is not responsible for lost or stolen packages once delivery has been confirmed by the carrier. We recommend:

Filing a report with your local postal service
Checking with household members or neighbours
Adding Extended Warranty or Package Protection at checkout for coverage

If you have any questions, email our customer support team at support@homereachlifestyle.com. We are always here to help.

Related Policies

1-Year Warranty — included with every purchase
Lifetime Warranty — extended protection