Welcome to HomeReach Lifestyle! We are committed to providing exceptional service and making sure you are satisfied with your purchase. Please carefully review the following information before placing an order with us.
All orders ship free within the United States and to select international destinations.
We strive to process and ship your orders as quickly as possible. After receiving your order confirmation email, all orders are processed within 1 to 2 business days (excluding weekends and holidays). The processing time is in addition to the estimated shipping time. You will receive another notification when your order has shipped.
Our estimated delivery time for orders is 6-10 business days. Please note that this timeline is an estimate and actual delivery times may vary, depending on factors such as customs processing and courier delays.
| Destination | Estimated Delivery |
|---|---|
| United States | 6-10 business days |
| Canada | 6-10 business days |
| Australia | 6-10 business days |
| United Kingdom | 6-10 business days |
| Europe (Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Poland) | 7-10 business days |
To ensure you receive the most accurate shipping rate, please provide the correct shipping address during checkout.
Tracking information for orders may take some time to update after shipping confirmation. This delay is due to the time it takes for couriers to process and scan packages. Rest assured that your order is on the way and will arrive within the estimated delivery window. We appreciate your patience and understanding.
Once an order has been shipped and is in transit, we are unable to update the shipping address. Please double-check all information at checkout to avoid any delays or misdeliveries. If you have any concerns or need further assistance, please reach out to our customer support team before your order ships.
At HomeReach Lifestyle, we are committed to providing our customers with an enjoyable and worry-free shopping experience. By providing free shipping, we aim to make our products more accessible and affordable for our customers.
Some of the key features of our secured shipping include:
For added peace of mind, we offer optional Package Protection at checkout. This covers your shipment in the unlikely event that your package encounters issues during transit, such as getting stuck at customs, being returned, or getting lost.
Important: HomeReach Lifestyle is not responsible for lost or stolen packages after delivery confirmation unless you purchased Package Protection at checkout.
If your package is lost or stolen and you did not purchase Package Protection:
If your package is lost or stolen and you did purchase Package Protection, contact us at support@homereachlifestyle.com and we will issue a replacement or refund.
Please refer to our separate Refund Policy for information on returns and refunds.
If you have any questions or concerns regarding our shipping policy or a specific order, please don't hesitate to reach out to our customer support team. We are here to help and ensure a smooth and enjoyable shopping experience.