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1 Year Warranty
1-Year Warranty
At HomeReach Lifestyle, your satisfaction means everything to us. Every ThermaLight360™ belt includes a 1-Year Warranty with full product replacement available within the first 6 months, and continued parts & support coverage through 12 months. Want even more protection? Upgrade to our Lifetime Protection Plan.
Want Complete Peace of Mind?
Upgrade to our Lifetime Protection Plan for unlimited full unit replacements — forever.
What's Covered?
First 6 Months: Full Replacement Coverage
For the first 6 months from the date of delivery, we'll provide a free full unit replacement for any manufacturing defects related to:
- Main belt unit
- Power cables
- Remote control units
- USB charging components (if applicable)
6–12 Months: Parts & Support Coverage
From 6 to 12 months after delivery, your warranty includes:
- Troubleshooting support from our team
- Free replacement of accessories (power cables, remotes, USB components)
Full belt unit replacements during this period are available exclusively to customers with our Lifetime Protection Plan.
Exclusions
- Damage caused by accident, misuse, or improper storage
- Modifications or unauthorized repairs
- Wear and tear from normal use
- Missing or invalid proof of purchase from an authorized retailer
How to Claim Your Warranty
If you're experiencing an issue covered by the warranty, just follow these steps:
- Email us at support@homereachlifestyle.com with your order number and a brief description of the issue.
- Include a clear photo or video showing the defect.
- Once approved, we'll send you a replacement unit or part at no cost.
Lifetime Protection Plan
Customers who purchase our Lifetime Protection Plan receive unlimited full product replacements for the lifetime of ownership — no time limits, no restrictions (proof of defect required).
If you didn't add Lifetime Protection at checkout, contact us at support@homereachlifestyle.com to add it to your order.
If you have any questions about your warranty coverage, don't hesitate to reach out. We're always here to help.