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Return Policy and Satisfaction Guarantee
60-Day Money Back Guarantee
If you are not completely satisfied with your purchase, you may return the item within 60 days of receiving it for a full refund. We want you to be able to determine whether you're satisfied without any risk.
Return Conditions
Eligible Returns
- Items must be returned within 60 days of delivery date
- Items must be in original packaging with all accessories, manuals, and documentation
- You must have proof of purchase/order confirmation
Return Fees
- Unopened items: Full refund, customer pays return shipping
- Opened/used items: Full refund minus 15% restocking fee, customer pays return shipping
- Defective/damaged items: Full refund, we cover return shipping
How to Initiate a Return
- Contact our customer support team at support@homereachlifestyle.com or call +1 (800) 579-8611 with your order number
- Receive return authorization and choose your return shipping option:
- Arrange your own return shipping with tracking
- Request a prepaid return label (cost will be deducted from your refund)
- Package items securely in original packaging
- Ship with tracking (insurance recommended for high-value items)
Return Shipping Labels
Domestic Returns (U.S.)
- Option 1: Arrange your own return shipping with any carrier (customer pays)
-
Option 2: Request a prepaid return label from us
- We'll email you a prepaid USPS/UPS label
- Return shipping cost will be deducted from your refund
- More convenient but slightly more expensive than arranging your own
International Returns
- Customer arranges return shipping (we cannot provide international return labels)
- Use a trackable service (recommended: DHL, FedEx, UPS)
- Keep your tracking receipt for reference
Important Label Guidelines
- DO NOT return items to the address on product packaging
- ONLY use the return address provided by our customer service team
- Include the return authorization number on your package
- Packages sent without authorization may be refused or delayed
International Returns (Canada, UK, Australia)
- Same 60-day return window applies
- Customer responsible for return shipping costs
- 15% restocking fee for opened/used items only
- No restocking fee for unopened items in original packaging
- Original customs duties/taxes non-refundable
- We cover return shipping for confirmed defective products
Non-Returnable Items
- Gift cards
- Personalized or custom-made items
- Beauty products, cosmetics, and skincare items
- Clearance or sale items
- Items damaged by misuse or normal wear
Refund Processing
- Refunds processed within 1–3 business days after inspection
- Credit applied to original payment method
- Refunds exclude original shipping costs (unless item was defective)
- Email confirmation sent when refund is processed
Lost or Stolen Packages
HomeReach Lifestyle is not responsible for lost or stolen packages after delivery confirmation. We recommend:
- Filing a report with your local postal service
- Checking with household members or neighbors
- Considering Extended Warranty or Package Protection at checkout for coverage
Warranty Support
We provide support and warranty coverage for items received damaged or defective. Contact us immediately if you receive a damaged, defective, or incorrect item.
For additional questions, feel free to contact our customer support team at support@homereachlifestyle.com. We're always here to help.
Related Policies
- 1-Year Warranty — Standard coverage included with every purchase (6-month full replacement + 6-month parts & support)
- Lifetime Warranty — Extended protection for complete peace of mind