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FAQs
USING YOUR THERMALIGHT360
How long, and how often?
20 minutes per area, once per area per day, daily or five times a week. Longer sessions do not buy a better result, so there is nothing to gain from leaving it on for an hour.
Should it be tight?
Snug, not tight. And directly on bare skin, never over clothing. Light does not pass through fabric, so a belt worn over a t-shirt is not reaching anything.
Why isn't it getting hot?
It is not supposed to. Warmth is what cheap belts do, and warmth sits on the surface. This works with light at a depth heat never reaches, so mild warmth or none at all is completely normal and does not mean it isn't working. If you are judging the belt by how hot it gets, you are judging the wrong thing.
Can I use it somewhere other than my stomach?
Yes. Plenty of customers use it on their arms and thighs. The belt is 50.8 inches long, so it wraps high on the ribs or low on the hips. Same guidance either way: bare skin, 20 minutes, once per area per day.
When should I expect to notice something?
Most people notice something around week 4, and week 8 is a fairer point to judge it. The process this supports takes six to eight weeks, which is exactly why the guarantee runs 60 days rather than 14.
One honest note: the change tends to show up in how clothes fit long before it shows up on a scale, if it shows there at all. Waistbands are a better measure than weight.
Do I use the cream before or after?
After the belt, never before. Anything sitting on the skin during a session is in the way.
How do I keep it consistent?
The single biggest reason people do not get a result is that they do not use it regularly. 20 minutes is short enough to attach to something you already do every evening. Pick the slot first, then the routine looks after itself.
ABOUT RED LIGHT THERAPY
What do 660nm and 850nm actually do?
660nm is visible red light and reaches the skin layer where collagen and elastin live. 850nm is near-infrared and travels deeper. The belt runs both together, because they are doing two different jobs and neither one covers the other's.
Why does the ratio of red to infrared matter?
The belt carries 315 LEDs: 210 red to 105 near-infrared, a 2-to-1 red-dominant ratio. Most belts on the market are the other way round, infrared-dominant, because they were built for the muscle and recovery lane. Red-dominant is built for the skin lane. If you are comparing belts, that ratio is the specification worth checking, and most listings will not tell you.
Should I use one wavelength or both?
Both, together, for the full 20 minutes. Running one on its own is the most common way people accidentally undercut their own results.
Is it safe to use?
External use only. Not over the eyes, not on open wounds, broken skin or active rashes, and not at the same time as a heating pad or any other heat source. If you are pregnant, have a medical condition, or take any medication that causes light sensitivity, please check with your doctor first. The safety booklet in the box is the guidance we stand behind.
Does it work on deeper skin tones?
Yes. 660nm red light is well tolerated across all skin types, and this is a body device rather than a facial one. If you would rather ease into it, start at 10-minute sessions and build up to the full 20 over four or five weeks.
THE SKIN-TIGHTENING CREAM
What is in it?
Copper peptides. They are one of the few well-studied ingredients that work with the skin's own collagen process rather than just sitting on top of it, which is why we pair the cream with the belt rather than selling it as a substitute for one.
How do I use it?
After your belt session, never before, on the same areas. It is an overnight step, so most people apply it at the end of the evening and leave it to work.
Do I need the cream for the belt to work?
No. The belt does its work below the surface on its own. The cream handles the surface layer, which is a different job. Together they cover both; separately the belt is still the one doing the heavy lifting.
Will it arrive with my belt?
No. The cream ships separately from the belt and the two usually arrive a few days apart, often with the cream getting there first. You will get a separate tracking number for each parcel, so if only one has turned up, nothing is missing.
ORDERS, SHIPPING AND RETURNS
Everything about delivery, returns and refunds lives on its own page so it is always current:
- Shipping Policy — delivery times, processing, tracking
- Return Policy and Satisfaction Guarantee — the 60-day guarantee, returns, refunds
- Warranty — a 1-year warranty is included with every purchase
- Track My Order
Is there a subscription?
No. It is a one-time purchase and nothing recurs.
My belt has stopped working properly. What do I do?
Please don't post it back. Email us two photos instead, one of the belt powered on so we can see which section isn't lighting, and one of the power supply where it connects. Every belt carries a 1-year warranty included, and we will ship a replacement at our cost.
How quickly will you answer me?
We reply in the order messages arrive, and almost always within 24 hours.
Still stuck? Email support@homereachlifestyle.com and we will come back to you within 24 hours. If your question is about an order, include the order number and we can answer it in one go.