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    Return Policy and Satisfaction Guarantee

    60-Day Money Back Guarantee

    If you are not completely satisfied with your purchase, you may return the item within 60 days of receiving it for a full refund. We want you to be able to determine whether you're satisfied without any risk.

    Return Conditions

    Eligible Returns

    • Items must be returned within 60 days of delivery date

    • Items must be in original packaging with all accessories, manuals, and documentation

    • You must have proof of purchase/order confirmation

    Return Fees

    • Unopened items: Full refund, customer pays return shipping

    • Opened/used items: Full refund minus 15% restocking fee, customer pays return shipping

    • Defective/damaged items: Full refund, we cover return shipping

    How to Initiate a Return

    1. Contact our customer support team at support@homereachlifestyle.com or call +1 (800) 579-8611 with your order number

    2. Receive return authorization and choose your return shipping option:

      • Arrange your own return shipping with tracking

      • Request a prepaid return label (cost will be deducted from your refund)

    3. Package items securely in original packaging

    4. Ship with tracking (insurance recommended for high-value items)

    Return Shipping Labels

    Domestic Returns (U.S.)

    • Option 1: Arrange your own return shipping with any carrier (customer pays)

    • Option 2: Request a prepaid return label from us

      • We'll email you a prepaid USPS/UPS label

      • Return shipping cost will be deducted from your refund

      • More convenient but slightly more expensive than arranging your own

    International Returns

    • Customer arranges return shipping (we cannot provide international return labels)

    • Use a trackable service (recommended: DHL, FedEx, UPS)

    • Keep your tracking receipt for reference

    Important Label Guidelines

    • DO NOT return items to the address on product packaging

    • ONLY use the return address provided by our customer service team

    • Include the return authorization number on your package

    • Packages sent without authorization may be refused or delayed

    International Returns (Canada, UK, Australia)

    • Same 60-day return window applies

    • Customer responsible for return shipping costs ($30–$60 USD typical)

    • 15% restocking fee for opened/used items only

    • No restocking fee for unopened items in original packaging

    • Original customs duties/taxes non-refundable

    • We cover return shipping for confirmed defective products

    Non-Returnable Items

    • Gift cards

    • Personalized or custom-made items

    • Beauty products, cosmetics, and skincare items

    • Clearance or sale items

    • Items damaged by misuse or normal wear

    Refund Processing

    • Refunds processed within 1–3 business days after inspection

    • Credit applied to original payment method

    • Refunds exclude original shipping costs (unless item was defective)

    • Email confirmation sent when refund is processed

    Lost or Stolen Packages

    HomeReachLifestyle is not responsible for lost or stolen packages after delivery confirmation.
    We recommend:

    • Filing a report with your local postal service

    • Checking with household members or neighbors

    • Considering Extended Warranty or Package Protection at checkout for coverage

    Warranty Support

    We provide support and warranty coverage for items received damaged or defective.
    Contact us immediately if you receive a damaged, defective, or incorrect item.

    Lifetime Warranty

    We’re proud to offer lifetime warranty coverage on select products.
    For full details, please review our Lifetime Warranty Policy.