Return Policy and Satisfaction Guarantee

45-Day Money Back Guarantee

If you are not completely satisfied with your purchase, you may return the item within 45 days of receiving it for a full refund. We want you to be able to determine whether you're satisfied without any risk.

Return Conditions

Eligible Returns

Items must be returned within 45 days of delivery date
Items must be in original packaging with all accessories, manuals, and documentation
You must have proof of purchase/order confirmation

Return Fees

Unopened items: Full refund, customer pays return shipping
Opened/used items: Full refund minus 15% restocking fee, customer pays return shipping
Defective/damaged items: Full refund, we cover return shipping

How to Initiate a Return

Contact our customer support team at support@homereachlifestyle.com or call +1 (800) 579-8611 with your order number
Receive return authorization and choose your return shipping option:
- Arrange your own return shipping with tracking
- Request a prepaid return label (cost will be deducted from your refund)
Package items securely in original packaging
Ship with tracking (insurance recommended for high-value items)

Return Shipping Labels

Domestic Returns (US)

Option 1: Arrange your own return shipping with any carrier (customer pays)
Option 2: Request a prepaid return label from us
- We'll email you a prepaid USPS/UPS label
- Return shipping cost ($8-15) will be deducted from your refund
- More convenient but slightly more expensive than arranging your own

International Returns

Customer arranges return shipping - we cannot provide international return labels
Use a trackable service (recommended carriers: DHL, FedEx, UPS)
Keep your tracking receipt for reference

Important Label Guidelines

DO NOT return items to the address on product packaging
ONLY use the return address provided by our customer service team
Include the return authorization number on your package
Packages sent without authorization may be refused or delayed

International Returns (Canada, UK, Australia)

Same 45-day return window applies
Customer responsible for return shipping costs ($30-60 USD typical)
15% restocking fee for opened/used items only
No restocking fee for unopened items in original packaging
Original customs duties/taxes non-refundable
We cover return shipping for confirmed defective products

Non-Returnable Items

Gift cards
Personalized or custom-made items
Beauty products, cosmetics and skincare items
Clearance or sale items
Items damaged by misuse or normal wear

Refund Processing

Refunds processed within 1-3 business days after inspection
Credit applied to original payment method
Refunds exclude original shipping costs (unless item was defective)
Email confirmation sent when refund is processed

Lost or Stolen Packages

HomeReachLifestyle is not responsible for lost or stolen packages after delivery confirmation. We recommend:

Filing a report with your local postal service
Checking with household members or neighbors
Consider purchasing Extended Warranty or Package Protection at checkout for coverage

Warranty Support

We provide support and warranty coverage for items received damaged or defective. Contact us immediately if you receive a damaged, defective, or incorrect item.

Questions? Contact our support team:

Email: support@homereachlifestyle.com
Phone: +1 (800) 579-8611
Address: HomeReachLifestyle, 2300 Lakeview Parkway, Suite 700, Alpharetta, Georgia, 30009